Development of Online Doctor’s Appointment System for Bengaluru

Abstract

The current medical appointment booking process in Bengaluru is a landscape of significant inefficiency, characterized by fragmented systems, prolonged waiting times, and the necessity for physical visits to clinics. This project addresses these systemic challenges by developing a purpose-built web application specifically designed to bridge the gap between patients and healthcare providers within Bengaluru’s unique healthcare ecosystem. The system is technically founded on the MERN stack (MongoDB, Express.js, React.js, and Node.js) and features a patient-to-doctor direct booking model that includes real-time availability checks and secure JSON Web Token (JWT) authentication. Rigorous testing showed a substantial reduction in average booking time from an estimated 15–20 minutes via traditional methods to under two minutes, coupled with a high 92% user satisfaction rate. Furthermore, healthcare providers using the platform reported an approximate 30% reduction in their administrative workload. The application's modular design supports future expansion, including AI-driven doctor recommendations and integrated telemedicine services, positioning it as a scalable and adaptable solution for modern urban healthcare needs.